Efficient Medical Transportation Services

At Good Hands Home Care, LLC, your privacy is important to us. As a trusted provider of home care services in Kissimmee, Florida, we are dedicated to protecting the personal information of our clients, their families, and our website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws and ethical standards.

Good Hands Home Care, LLC collects personal information only for purposes directly related to our home care services or as required by law. We respect your rights and handle your data with transparency, integrity, and confidentiality. We do not share your personal information without your consent unless legally required.

We may collect the following types of personal information:

• Contact Information: Full name, phone number, email address, and mailing address.
• Health Information: Medical history, care needs, medications, and emergency contact details.
• Billing Information: Insurance details, credit card information, or other payment-related data.
• Service-Related Information: Care schedules, service preferences, and client notes.
• Technical Information: IP address, device information, and browser type when you visit our website.

We use your personal information to:

1. Provide Home Care Services: To deliver high-quality, personalized care based on your health and lifestyle needs.
2. Coordinate with Medical Providers: To ensure continuity of care when collaborating with doctors or hospitals.
3. Manage Appointments and Scheduling: To confirm visits, reschedule care, or provide reminders.
4. Process Payments and Insurance: To manage billing, insurance claims, and financial records.
5. Communicate with You: To address questions, concerns, or updates about our services.
6. Improve Our Services: To collect feedback and continuously enhance the quality of our care.
7. Meet Legal and Regulatory Requirements: To comply with healthcare laws and government reporting obligations.

We may share your information in limited circumstances:

• With Your Consent: When you give us permission to share information with your family, healthcare providers, or others.
• With Service Providers: With trusted vendors who help us deliver services (e.g., billing systems, care coordination platforms).
• Legal Requirements: If required by law, such as in response to a subpoena or regulatory inquiry.
• In Emergency Situations: To protect your health and safety or the safety of others.

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct or Update: Request corrections to inaccurate or incomplete information.
• Withdraw Consent: Withdraw your permission for non-essential uses of your information.
• Limit Sharing: Request limitations on how your information is shared or disclosed.

To exercise these rights, please contact us using the information provided below.

Good Hands Home Care, LLC uses secure systems and safeguards to protect your personal data. These include:

• Encrypted data storage
• Secure communication channels
• Restricted employee access to sensitive information
• Regular training on privacy practices

Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

Our website may use cookies to enhance your browsing experience. Cookies collect information such as:

• Site preferences
• Browsing behavior
• Session activity

You can disable cookies through your browser settings; however, some features of our website may not function correctly without them.

Our website may include links to third-party websites. Good Hands Home Care, LLC is not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website. Continued use of our services and website indicates your acceptance of any changes.